You can use Eventbrite to email your attendees to let them know the event is canceled.
Go to "eblink{Manage events=>https://www.eventbrite.com/myevents target=_blank}" in your account. Then, select your event.
In your email, make sure to let attendees know:
• When they can expect eblink{refunds=>https://www.eventbrite.com/support/articleredirect?anum=3399}
• Contact details for questions
• If you plan to reschedule the event
Once you’ve written the email, send it immediately or schedule it at the bottom of this page. eblink{Learn more about sending emails to attendees=>https://www.eventbrite.com/support/articleredirect?anum=3327}.
When an event is canceled, Eventbrite requires refunds. For more information, check out the eblink{organizer refund policy requirements=>https://www.eventbrite.com/support/articleredirect?anum=8480}.
You have two refund options:.
• Select a refund back to the original payment method used to buy the ticket
• Issue a eblink{credit that attendees can use for your future events=>https://www.eventbrite.com/support/articleredirect?anum=41710}.
Go to “Orders” and refund orders eblink{individually=>https://www.eventbrite.com/support/articleredirect?anum=3399} or eblink{all at once=>https://www.eventbrite.com/support/articleredirect?anum=41697}.
Go to "eblink{Manage events=>https://www.eventbrite.com/myevents target=_blank}" in your account. Then, select your event.
Go to an order and select "Refund this Order" from the “Actions” drop-down menu.
If the order is free, select “Cancel” or “Delete” instead.
When you eblink{issue a refund=>https://www.eventbrite.com/support/articleredirect?anum=3399}, make sure you do the following:
1. Choose the refund reason, “Canceled or postponed event”
2. Choose the refund method ($USD only)
3. Issue a refund to all the tickets on the order
4. (Optional) Include messaging letting the buyer know the event is canceled
The attendee automatically receives a full refund including Eventbrite's fees. If you’ve already been paid, you also need to eblink{enter a debit or credit card to pay for the refunds=>https://www.eventbrite.com/support/articleredirect?anum=31560}.
If your event uses eblink{PayPal for payment processing=>https://www.eventbrite.com/support/articleredirect?anum=3461}, follow eblink{these steps=>https://www.eventbrite.com/support/articleredirect?anum=3403} to issue refunds to your attendees.
Once you have refunded or canceled all orders on your event, you can cancel the event from the Event Dashboard.
If your eblink{event has multiple dates=>https://www.eventbrite.com/support/articleredirect?anum=3467} and you’re only canceling a few selected dates:
1. Click “Occurrences” and choose a date.
2. Cancel one date at a time.
Click “More” in your event header and select “Cancel event”. Then, choose to either cancel or eblink{delete the event=>https://www.eventbrite.com/support/articleredirect?anum=41493}:
• Cancel: continue to access event and attendee information
• Delete: event and attendee information will be removed from your account
• eblink{Send emails to your attendees=>https://www.eventbrite.com/support/articleredirect?anum=3327}
• eblink{How to refund an order=>https://www.eventbrite.com/support/articleredirect?anum=3399}
• eblink{Cancel or delete a free order=>https://www.eventbrite.com/support/articleredirect?anum=3874}
• eblink{Eventbrite's Organizer Refund Policy Requirements=>https://www.eventbrite.com/support/articleredirect?anum=8480}
• eblink{Issue refunds as credit to your future events=>https://www.eventbrite.com/support/articleredirect?anum=41710}