Let's Talk about Customer Success: From Portugal to the World
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Let's Talk about Customer Success: From Portugal to the World

Explore the present and future of Customer Success, share insights, and connect! From Portugal to the world.

By Softlanding

Date and time

Thursday, July 10 · 5:30 - 7:30pm WEST

Location

Code4all Office - Behind Museu do Oriente

Rua da Cintura do Porto de Lisboa Behind Museu do Oriente 1350-352 Lisboa Portugal

Lineup

Agenda

5:30 PM - 5:45 PM

Onboarding

5:45 PM - 6:00 PM

Welcome & Challenge

Success Hub

Success Hub

6:00 PM - 6:30 PM

Panel 1: Using CSM as a foundation for company growth | Q&A

Moderator - Carla Carvalho Dias

Speaker - Tarek Slimani

Speaker TBA

Speaker TBA

6:30 PM - 7:00 PM

Panel 2: Skilled CSM talent makes all the difference | Q&A

Moderator - Pedro Moura

Speaker - Ricardo Madeira

Speaker TBA

Speaker TBA

7:00 PM - 7:30 PM

Networking Drinks

About this event

  • Event lasts 2 hours

This not your typical Customer Success meet-up; it's a gathering of bold ideas, unexpected journeys, and the people redefining what Customer Success looks like in Portugal.

Portugal has become a go-to hub for international companies building remote Customer Success teams, and it's no accident! With a talent pool that's highly qualified, multilingual, and deeply empathetic, this country is attracting global attention. So, how can we get together, and accelerate this movement?

This isn't just another panel. These are the voices of transformation, people who have turned their carreers into Customer Success case studies, and carved their own way into it, like:

  • Key players who believe a satisfied customer is the most important business strategy of all!
  • Decision-makers who believe Portugal is the future of CS outsourcing.
  • Talents who moved from CRM/Account Management into strategic Customer Success Roles
  • Former hospitality and tourism professionals who found their passion for Customer Success
  • International professionals who chose Portugal as their remote work base.

Whether it's a company looking to expand, a professional navigating a CS career, or just curiousiosity about why Portugal is making waves, this is where the real talk happens.

Let's connect, learn, and shape what's next

Frequently asked questions

What's the schedule for the event?

Onboarding starts at 17:30. The event will kick off at the end of the workday (17:45) and will include two engaging panels, networking time, and light refreshments.

Who is this event for?

This meet-up is for Customer Success professionals, people looking to transition into CS, and companies interested in building CS teams, especially those exploring Portugal as a hub for talent.

What topics will be covered?

The current and future landscape of Customer Success, the shift from hospitality & tourism/account management to CS, working remotely from Portugal, what skills really matter in CS, and much more!

Will the event be in Portuguese or English

The panels will be in English to welcome international attendees and reflect the global nature of Customer Success.

Can I attend if I'm not working in Customer Success

Of course!! If you are curious about the field, exploring a transition, or just want to learn more, you are more than welcome!

Is there a fee to attend?

Nope! It's free, we just ask that you register so we can plan accordingly!

Will there be food or drinks?

Yes, we will have some light drinks for the networking hour at the end!

Organized by

Welcome to Softlanding’s eventbrite channel! Softlanding is your partner to land your business in Portugal and Spain by providing businesses with all the digital resources you need for a successful landing!

FreeJul 10 · 5:30 PM GMT+1