Customer Success Talent Trends 2025 (PORTO)

Customer Success is entering a new phase, one defined by data, strategy, and global reach.

Join us at Infraspeak in Porto for an evening dedicated to how these changes are shaping the future of Customer Success careers in Portugal and beyond.

At Softlanding, we have been gathering voices from Customer Success talent all around Portugal to explore how the 2025 talent trends are redefining careers, team structures, and the growing CS community in Portugal.

The event will open with a panel conversation featuring senior voices discussing how Customer Success is evolving, from retention to revenue, from individual relationships to scalable impact.

After the discussion, João Balboa (Softlanding) will present highlights from the 2025 Customer Success Talent Trends Report, offering a first look at how Portugal's CS talent landscape currently looks: what skills stand out, how compensation is trending, and where opportunities are emerging.

Topics include:

• The rise of Customer Success as a Revenue Driver.
• Hybrid and remote models: what's working, and what's not.
• Career and compensation trends shaping 2025
• Why Portugal continues to attract international SaaS companies building CS teams.

We'll end with networking drinks, an informal space to meet other CS professionals, founders, and talent leaders shaping the next chapter of Customer Success in Portugal.