Customer Success Talent Trends 2025 (LISBON)

Customer Success in Portugal is evolving fast, and 2025 marks a turning point!

With more international SaaS companies building their CS teams here and local professionals stepping into global roles, Portugal is becoming one of Europe's most dynamic hubs for Customer Success talent.

Join us on November 20th for an evening dedicated to the future of Customer Success careers, where we'll unveil the key findings from the Customer Success Talent Trends Report 2025, the most comprehensive look yet at how the field looks across Portugal.

The session opens with a panel discussion featuring senior leaders of Customer Success, Talent Acquisition/HR, and other business areas, sharing perspectives on how companies are rethinking the role of CS, not only as a retention function but as a driver of growth, engagement, and culture.

Following the discussion, João Balboa will present the key findings from the Customer Success Talent Trends Report 2025, revealing how the Portuguese CS landscape appears in terms of skills, compensation, and career paths, as well as what companies can expect as the market matures.

Topics include:

• The evolving role of Customer Success as a core growth engine.
• Remote VS Hybrid CS teams and their impact on collaboration, hiring, and culture.
• Compensation trends and what companies are now rewarding
• How international SaaS companies are tapping into Portugal's CS talent.

We'll close the evening with networking drinks, offering an opportunity to connect with peers, share experiences, and meet companies shaping the next phase of Customer Success in Portugal.