Customer Success as a Growth Engine: How SaaS Companies Can Tap into Europe's Top Talent.
Customer Success is no longer just about keeping customers happy; it's one of the most powerful drivers of SaaS growth. From boosting retention and lifetime value to creating expansion opportunities, world-class Customer Success teams sit at the heart of sustainable growth.
However, there's a challenge: finding and retaining the right talent locally has never been more difficult. Senior and qualified CS professionals are in short supply, costs are rising, and teams are stretched thin. And beyond cost, few markets offer enough people with the cultural fluency, language skills, and adaptability that global SaaS companies need to serve diverse customer bases.
That's why we're bringing together an international panel of Customer Success leaders to explore a hidden advantage: Europe's untapped CS talent pool. In this 45-minute live webinar, we'll dive into real-world insights on how SaaS companies can scale smarter, faster, and more globally.
Topics we'll Cover:
- Customer Success as a growth engine -> how CS drives retention, expansion, and revenue.
- The talent shortage dilemma -> why local hiring is holding SaaS companies back.
- Europe's advantage -> what makes European (especially Portuguese) professionals stand out in skills, adaptability, and time-zone fit.
- Debunking myths -> tackling concerns about quality, culture, compliance, and collaboration.
- Practical strategies -> onboarding, managing, and scaling international CS teams successfully.
Who should attend:
- SaaS founders, CEOs, and C-Levels who are seeking growth strategies.
- VPs/Directors of Customer Success, RevOps, and Growth.
- CS managers and professionals.
- Anyone considering how to build or expand their CS function globally.
Format:
- Date: 23rd of September
- Time: 15:30 GMT +1 | 10:30 AM EST
- Duration: 45 Minutes + Q&A
- Format: Online Panel Livestream
