2 205,24 €

ITIL® Practitioner

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Avenida Visconde de Valmor

1050-242 Lisboa

Portugal

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These ITIL® Practitioner training course and certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. The ITIL Practitioner guidance is driven by 9 Guiding Principles: Focus on value; Design for experience; Start where you are; Work holistically; Progress iteratively; Observe directly; Be transparent; Collaborate; and, Keep it simple.

This certification it is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services. Where ITIL Foundation focuses on the 'what' and the 'why', ITIL Practitioner shows 'how' to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.

The course and certification covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives; and, the three key areas crucial for success of any improvement initiatives: Organizational Change Management, Communication and, Measurement and Metrics.

ITIL Practitioner does not replace any of the existing ITIL qualifications; instead, it is complementary to and fits in with the current ITIL qualification scheme.

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Avenida Visconde de Valmor

1050-242 Lisboa

Portugal

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