2 123,64 €

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ITIL® Continual Service Improvement (CSI)

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Localização

Behaviour Group

66 Avenida Visconde de Valmor, 66, 4º

1050-242 Lisboa

Portugal

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Descrição do evento

Descrição

Master the industry practices in service management as documented in the ITIL® Continual Service Improvement publication.

The course of ITIL® CONTINUAL SERVICE IMPROVEMENT presents the topics, basic concepts, processes, functions, activities, challenges, benefits and key indicators of performance presented through the service lifecycle based on best practices presented on ITIL framework.


This course is structured to 3 (three) days of duration, total of 21 (twenty one) hours, with the trainees and the trainer on a classroom, including exercises and quizzes along the course, and a mock exam on the last day.

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Localização

Behaviour Group

66 Avenida Visconde de Valmor, 66, 4º

1050-242 Lisboa

Portugal

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