2 531,64 €

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ISO 20000 Lead Implementer

Informações do evento

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Localização

Localização

Lisboa

Av. Visconde de Valmor, 66, 4º

Av. Visconde de Valmor, 66, 4º

1050-242 Lisboa

Portugal

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Descrição do evento

Descrição

Mastering the implementation and management of an Information Technology Service Management System (SMS) based on ISO 20000



Introduction
This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005. Also, the participant will gain a thorough understanding of best practices for planning and implementing IT Service Management processes starting from the six fields of ISO 20000,planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes.
This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an ITSMS) and ITIL.

Training Methodology
This training is based on both theory and practice:
- Sessions of lectures illustrated with examples based on real cases;
- Practical exercises based on a full case study including role playings and oral presentation;
- Review exercises to assist the exam preparation;
- Practice test similar to the certification exam.
- To benefit from the practical exercises, the number of training participants is limited.


Audience

- Project managers or consultants wanting to prepare and to support an organization in the implementation of an Information Technology Service Management System (ITSMS);
- ISO 20000 auditors who wish to fully understand the Information Technology Service Management System implementation process;
- Persons responsible for the Information Technology Service or conformity in an organization;
- Members of an Information Technology Service team;
- Expert advisors in information technology;
- Technical experts wanting to prepare for an Information Technology Service function or for an ITSMS project management function.


Learning Objectives
At the end of the course students should be able to:
- understand the implementation of an IT Service Management System in accordance with ISO 20000
- gain a comprehensive understanding of the concepts, approaches, standards, methods and techniques allowing an effective management of an IT Service Management System
- know the interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL
- understand the relationship between the information technology service management system, including the management processes and compliance with the requirements of different stakeholders of the organization
- acquire expertise to support an organization in implementing, managing and maintaining an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000:2005
- acquire the necessary expertise to manage a team in implementing the ISO 20000 standard
- acquire the personal skills and knowledge necessary to advise an organization on the management best practices of an Information Technology Service Management System (ITSMS)
- improve the analysis and decision making capabilities in an IT management context


Program
1: Introduction to Information Technology Service Management System (ITSMS) concepts as required by ISO 20000;Initiating an ITSMS
2: Planning an ITSMS based on ISO 20000
3: Implementing an ITSMS based on ISO 20000
4: Controlling, monitoring and measuring and improving an ITSMS; certification audit of an ITSMS
5: ISO 20000 Lead Implementer Certification Exam

General Information
- Training in English language.
- Course manual in English, containing over 450 pages of information and practical examples.
- Behaviour Participation Certificate.
- PECB Participation certificate of 31 CPD (Continuing Professional Development) credits.
- Coffee break in the morning and afternoon (Applies to all training that take place in Behaviour facilities)

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More informations about program, dates and prices: http://www.behaviour-group.com/PT/iso/20000-lead-implementer/?lang=en

Contact us:
+351212103732
training@behaviour-group.com
www.behaviour-group.com

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Localização

Lisboa

Av. Visconde de Valmor, 66, 4º

Av. Visconde de Valmor, 66, 4º

1050-242 Lisboa

Portugal

Ver mapa

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