2 378,64 €

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ISO 20000 Lead Auditor

Painel de Ações e Detalhes

2 378,64 €
2 378,64 €

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Mastering the Audit of an Information Technology Service Management System (SMS) based on ISO 20000

Introduction This five-day intensive course enables participants to develop the necessary expertise to audit an Information Technology Service Management System (ITSMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011 the certification process according ISO 17021. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.


Training Methodology This training is based on both theory and practice:- Sessions of lectures illustrated with examples based on real cases;- Practical exercises based on a full case study including role playing and oral presentations;- Review exercises to assist the exam preparation;- Practice test similar to the certification exam.- The benefit from the practical exercises, the number of training participants is limited.

Audience - Internal auditors;- Auditors wanting to perform and lead Information Technology Service Management System (ITSMS) certification audits;- Project managers or consultants wanting to master the Information Technology Service Management System audit process;- Persons responsible for the Information Technology Service conformity in an organization;- Members of an Information Technology Service team;- Expert advisors in information technology;- Technical experts wanting to prepare for an Information Technology Service audit function.

Learning Objectives At the end of the course students should be able to:- acquire the expertise to perform an ISO 20000 internal audit following ISO 19011 guidelines- acquire the expertise to perform an ISO20000 certification audit following ISO 19011 guidelines and ISO 17021 specifications- acquire the necessary expertise to manage an ITSMS audit team- understanding the operation of an ISO 20000 conformant Information Technology Service management system- know the interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL- understand the relationship between the information technology service management system, including the management processes and compliance with the requirements of different stakeholders of the organization- improve the ability to analyze the internal and external environment of an organization, risk assessment and audit decision-making in the context of an ITSMS

Program 1: Introduction to Information Technology Service Management System (ITSMS) concepts as required by ISO 200002: Planning and Initiating an ISO 20000 audit3: Conducting an ISO 20000 audit4: Concluding and ensuring the follow-up of an ISO 20000 audit5: ISO 20000 Lead Auditor Certification Exam


General Information - Training in English language.- Course manual in English, containing over 450 pages of information and practical examples.- Behaviour Participation Certificate.- Participation certificate of 31 CPD (Continuing Professional Development) credits.- Coffee break in the morning and afternoon (Applies to all training that take place in Behaviour facilities)


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More informations about program, dates and prices: http://www.behaviour-group.com/PT/iso/20000-lead-auditor/?lang=en

Contact us: +351212103732 training@behaviour-group.com www.behaviour-group.com

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