1 593,24 €

ISO 20000 Foundation | APMG

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Localização

Lisboa

Av. Visconde de Valmor, 66, 4º

Av. Visconde de Valmor, 66, 4º

1050-242 Lisboa

Portugal

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Descrição do evento

Descrição

ISO 20000 FOUNDATION | APMG

Acquire the fundamental knowledge about the content and the high-level requirements of the ISO/IEC 20000

Introduction
This three-day, APMG ISO/IEC 20000 Foundation course, allows participants to acquire the fundamental knowledge about the content and high level requirements of the ISO/IEC 20000 standard, and understands at a foundation level how the standard operates in a typical service provider organization. Possession of the Foundation Certificate is also one of the pre-requisites for the Practitioner qualification.

Training Methodology
This training is based on both theory and practice:
- Presentation of the subjects, content and group discussions;
- Mock/Simulation exam as preparation for the completion of the certification exam
To benefit from the practical exercises, the number of training participants is limited


Audience

This course is aimed at those who are:
- Working within a service provider organization that requires a basic understanding of the standard.
- Working within an organization with an Service Management System (SMS), whether the organization is already certified or is considering certification to ISO/IEC 20000.
- Preparing for the APMG ISO/IEC 20000 Practitioner qualification

Learning Objectives
At the end of the course the participant should understand:
- The scope and purpose of ISO/IEC 20000 and how it can be used
- The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used
- The key terms and definitions used
- The fundamental requirements for an SMS and the need for continual improvement
- The processes, their objectives and high level requirements
- Applicability and scope definition requirements
- The purpose of internal and external audits, their operation and the associated terminology
- The operation of the APMG certification scheme
- The relationship with best practices, ITIL®, and related standards, ISO 9001 and ISO/IEC 27001.

Program
1: Introduction, background and related schemes
2: Scope, usage, terms, definitions
3: Overall service management system (SMS)
4: ISO/IEC 20000 service management processes
5: Certification ,applicability and scope
6: Achieving and maintaining ISO/IEC 20000-1 certification
7: Mock exam and review
8: Exam - APMG, ISO/IEC 20000 Foundation

General Information
- Training in English language.
- Official course manual in English with over 200 pages of information.
- Official APMG, ISO/IEC 20000 Foundation Certification exam
- Behaviour® Participation Certificate.
- An BEHAVIOUR®, accredited APMG ATO, official certificate will be issued to participants.
- Coffee break in the morning and afternoon (Applies to all training that take place in Behaviour® facilities)

Contact us:
+351212103732
training@behaviour-group.com
www.behaviour-group.com

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Data e hora

Localização

Lisboa

Av. Visconde de Valmor, 66, 4º

Av. Visconde de Valmor, 66, 4º

1050-242 Lisboa

Portugal

Ver mapa

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