1 577,94 €

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ISO 20000 Foundation / APMG

Painel de Ações e Detalhes

1 577,94 €
1 577,94 €

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Localização

Lisboa

Av. Visconde de Valmor, 66, 4º

Av. Visconde de Valmor, 66, 4º

1050-242 Lisboa

Portugal

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Descrição do evento
Saiba aplicar conceitos de SMS para alcançar os objectivos e requisitos da norma ISO / IEC 20000.

Acerca deste evento

Become acquainted with the best practices for implementing and managing an Information Technology Service Management System (SMS) based on ISO 20000

Introduction This three-day, APMG ISO/IEC 20000 Practitioner course, prepares the participants to achieve a sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in conforming to the requirements of ISO/IEC 20000-1, and achieving and retaining ISO/IEC 20000 certification.

Training Methodology Presentation of the subjects, content and group discussions;

Mock/Simulation exam as preparation for the completion of the certification exam

Audience -This course is aimed at practitioners, managers and consultants involved in an SMS implementation and/or on-going activities based on ISO/IEC 20000.

Learning Objectives At the end of the course students should be able to:- understand the implementation of an Information Technology Service Management System in accordance with ISO20000- understand the relationship between the information technology service management system, including the management processes and compliance with the requirements of different stakeholders of the organization- know the interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL- know the concepts, approaches, standards, methods and techniques allowing to effectively manage an Information Technology Service Management System- acquire the necessary expertise to contribute in implementing an Information Technology Service Management System (ITSMS) as specified in ISO 20000

Program 1: Introduction to Information Technology Service Management System (ITSMS) concepts as required by ISO 200002: Implementing the IT service management processes based on ISO 200003: ISO 20000 Foundation Certification Exam

 

General Information - Training in English language.- Course manual in English, containing over 200 pages of information and practical examples.- Behaviour Participation Certificate.- Participation certificate of 14 CPE (Continuing Professional Education) credits.- Coffee break in the morning and afternoon (Applies to all training that take place in Behaviour facilities)

 

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More informations about program, dates and prices: http://www.behaviour-group.com/PT/iso/20000-foundation/?lang=en

Contact us: +351212103732 training@behaviour-group.com www.behaviour-group.com

 

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Localização

Lisboa

Av. Visconde de Valmor, 66, 4º

Av. Visconde de Valmor, 66, 4º

1050-242 Lisboa

Portugal

Ver mapa

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