1 154,64 €

ISO 20000 Foundation

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Localização

Localização

Lisboa

Av. Visconde de Valmor, 66, 4º

Av. Visconde de Valmor, 66, 4º

1050-242 Lisboa

Portugal

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Descrição do evento

Descrição

Become acquainted with the best practices for implementing and managing an Information Technology Service Management System (SMS) based on ISO 20000



Introduction
This course enables participants to learn about the best practices for implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005, as well as the best practices for implementing the IT Service Management processes starting from the ISO 20000: planning and implementing new and changed services, service delivery process, relationship management process, problem resolution process, control processes and release processes.

Training Methodology
This training is based on both theory and practice:
- Sessions of lectures illustrated with examples based on real cases;
- Review exercises to assist the exam preparation;
- Practice test similar to the certification exam.
- To benefit from the practical exercises, the number of training participants is limited.


Audience

- Members of an Information Technology Service team;
- IT Professionals wanting to gain a comprehensive knowledge of the main processes of an Information Technology Service Management System (ITSMS);
- Staff involved in the implementation of the ISO 20000 standard;
- Technicians involved in operations related to an ITSMS;
- Auditors.


Learning Objectives
At the end of the course students should be able to:
- understand the implementation of an Information Technology Service Management System in accordance with ISO20000
- understand the relationship between the information technology service management system, including the management processes and compliance with the requirements of different stakeholders of the organization
- know the interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL
- know the concepts, approaches, standards, methods and techniques allowing to effectively manage an Information Technology Service Management System
- acquire the necessary expertise to contribute in implementing an Information Technology Service Management System (ITSMS) as specified in ISO 20000


Program
1: Introduction to Information Technology Service Management System (ITSMS) concepts as required by ISO 20000
2: Implementing the IT service management processes based on ISO 20000
3: ISO 20000 Foundation Certification Exam

General Information
- Training in English language.
- Course manual in English, containing over 200 pages of information and practical examples.
- Behaviour Participation Certificate.
- PECB Participation certificate of 14 CPE (Continuing Professional Education) credits.
- Coffee break in the morning and afternoon (Applies to all training that take place in Behaviour facilities)

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More informations about program, dates and prices: http://www.behaviour-group.com/PT/iso/20000-foundation/?lang=en

Contact us:
+351212103732
training@behaviour-group.com
www.behaviour-group.com

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Data e hora

Localização

Lisboa

Av. Visconde de Valmor, 66, 4º

Av. Visconde de Valmor, 66, 4º

1050-242 Lisboa

Portugal

Ver mapa

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